How To Change Mobile Number In FAB Ratibi Card
Got a new SIM or lost your old number? If your FAB Ratibi card is still linked to the old number, you will miss salary alerts and one-time passwords. This guide explains how to change the mobile number in FAB Ratibi Card the right way, through your employer, the Ratibi helpline or the Payit app.
How to Change Mobile Number in FAB Ratibi Card – Step-by-Step Guide
A Ratibi card is issued through your employer, so the mobile number on the card is part of the details your employer gives FAB. That is why it usually cannot be changed in the FAB Mobile app the way a normal bank account can. Use one of these methods instead:
Method 1: Ask Your Employer’s HR or Payroll Team
- Tell HR or payroll your new UAE mobile number.
- Give them a copy of your Emirates ID and the last 4 digits or Card ID of your Ratibi card. Never share your PIN.
- HR sends the update to FAB through the company’s Ratibi channel.
- Once it is updated, salary and transaction SMS alerts start arriving on your new number.
Method 2: Call the Ratibi Helpline
Call the Ratibi helpline on 600 52 2298 in the UAE or +971 2 499 6279 from abroad. Keep your Emirates ID and card ready. The agent will verify your identity and tell you whether they can update the number or whether your employer needs to submit the request.
Method 3: Update Your Number in the Payit App
If you use the Payit app with your Ratibi card, update the number saved in your Payit profile: open the menu, tap your profile, choose Edit, enter the new number and confirm with the verification code. This changes the number in Payit only. Card SMS alerts follow the number FAB has on file, so also use Method 1 or 2.
Left Your Old Company?
Your Ratibi card is linked to your employer. If you have changed jobs and cannot reach your old HR team, call the Ratibi helpline to explain the situation, especially if there is still money on the old card. Your new employer will issue a new salary card or ask you to open a bank account.
Important Considerations before Changing Mobile Number in FAB Ratibi Card
Keep these points in mind before you change the number:
- Use an active UAE mobile number registered in your own name.
- Keep your old SIM active until you get confirmation that the change is done.
- Never share your PIN or OTP with anyone, and only use the numbers printed on your card or listed on bankfab.com.
Why Keeping Your Number Updated Matters
- Salary alerts: you get an SMS as soon as your salary is credited.
- Transaction alerts: an SMS for every purchase or withdrawal helps you spot misuse quickly.
- OTP codes: one-time passwords for Payit and online purchases go to this number.
- Card support: the helpline uses your registered number to verify you if the card is lost or blocked.
Frequently Asked Questions
How long does it take to change the mobile number?
It depends mainly on how quickly your employer submits the request to FAB. Ask HR or the Ratibi helpline for the expected time, and keep your old SIM active until then.
Is there any fee to change the mobile number on the FAB Ratibi card?
FAB does not list a fee for updating cardholder details. Your employer handles the request, so confirm with HR if you are unsure.
What is the FAB Ratibi customer care number?
Call 600 52 2298 in the UAE or +971 2 499 6279 from abroad. Be careful with numbers shared on social media or messaging apps. Only use the number printed on the back of your card or listed on the official FAB website.
Final Verdicts
Changing the mobile number on a FAB Ratibi card is simple once you know who handles it. Start with your HR or payroll team, use the Ratibi helpline if you need help, and update your Payit profile too if you use the app.
If you run into problems, call the Ratibi helpline on 600 52 2298. You can also ask your question in the comments below.
